Contact Fishandspins support
Start playingBefore you write to us
This page covers two different things, and it helps to know which one you need before you send an email. If your question is about something written on Fishandspins — a figure, a term, an explanation that doesn't match what you see on the site — our editorial inbox handles that. If your question is about your own account, a deposit, a withdrawal or a bonus, that sits with account support instead, and we've split the two below.
We don't run a phone line or a live chat widget from this page. Everything runs through email, and we reply within 48 hours.
What to have ready
A useful first reply depends on what you send us. Before writing in, gather:
- The email address registered on your account
- The approximate date and time the issue happened
- Any reference number or transaction ID shown on screen
- A short description of what you expected to happen versus what did
Missing this detail is the single biggest reason a first reply comes back asking for more information rather than an answer.
Our inbox
Editorial and general questions about this site go to [email protected]. We read every message and reply in order, usually within 48 hours; busier periods can push that slightly, but we don't leave messages unanswered.
What happens next
Once we have your details, the next step depends on the topic:
- Content questions get a direct reply from the same inbox, usually with the specific figure or section referenced.
- Account-related questions — deposits, withdrawals, bonus terms, verification — are best directed to the support channels the operator itself confirms, since we don't hold account data ourselves.
- Technical issues (a page not loading, a broken link) get logged and fixed on our end.
We won't ask for your password, card number or full document scans by email — treat any request for those as suspicious.
Complaints
If something on this site is wrong, out of date, or misleading, say so plainly in your email and we'll correct it. We're an independent source of information about Fishandspins casino, not the operator, so a dispute about your own account balance, a delayed withdrawal or a bonus decision needs to go to the operator's own support first — we can point you toward the general process, but we can't intervene in an individual account matter.
Responsible gambling support
This site is for players aged 18 and over (18+) only. If gambling has stopped feeling like entertainment, free and confidential support is available around the clock from GamCare on the National Gambling Helpline, 0808 8020 133, and from BeGambleAware. GamStop offers free self-exclusion across licensed UK sites if you want a break from more than one operator at once.
You must be 18 or over (18+) to use this site. Support with gambling is free and confidential at BeGambleAware.org.